Returns & Exchanges

At TOPTOY® Official Store, we want you to love your collectibles. If you are not entirely satisfied, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Request

Contact our customer support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Item

Securely pack the product in its original packaging, including all accessories, manuals, and the original invoice to ensure a smooth return process.

3

Ship It Back

Affix the provided return shipping label to your package and drop it off at any authorized courier location.

4

Receive Refund

Once our warehouse inspects and approves the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing